It took them 2 months with many unreturned phone calls and numerous unreturned emails ħ. I had it installed Ħ Hopefully you will get a response from Genesis. Price the DroneMobile and the DroneMobile app subscription locally. It costs nothing and hopefully won t have to use it ĥ. Write to the ADR program on page 9 of your warranty booklet and open a claim. Tell them exactly what you ve done without a reasonable response Ĥ. Write to Genesis at their California address Do not allow them to tell you that they will email it to you. Do NOT let them off the phone until you get a case number. When they blow you off, ask them for the case number they have assigned. This was NOT part of the Connected Services that Genesis let expire without any solution to the problem. Explain to whomever you speak with that your Rremote Startĭoes not work. within 5 years of purchase and less than 60000 miles Ģ. Make sure that your G80 is still under warranty i.e. Here are the steps, as best I could reconstruct, from my own experience:ġ. We don’t guarantee that we will receive your returned item.Sorry for the short delay. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. To return your product, you should mail your product to: If you’ve done all of this and you still have not received your refund yet, please contact us at Shipping There is often some processing time before a refund is posted. Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Please do not send your purchase back to the manufacturer. To complete your return, we require a receipt or proof of purchase. Headphones can only be exchanged for the same product if defective and can not be returned for refund once original packaging is opened. Several types of goods are exempt from being returned.
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